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Dealing with workplace conflict

Managing conflict

A one-day workshop exploring all aspects of conflict management

Aim
The aim of this course is to recognise the different types and causes of conflict and effectively use strategies to deal with these situations.

Objectives
At the end of the course you will be able to:

   Recognise the different types and common causes of conflict
   Be familiar with strategies to prevent conflict
   Understand ways to deal with conflict

Content
1. An introduction to conflict management
2. Conflict risk assessment
3. Preventing conflict
4. Handling conflict

Duration
One day

Location
Delivered at your premises (delivery facilities can be provided at an additional cost)

Cost
from £650 per group

 

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Winner of Best Creative Training and Development Firm - Scotland
2018 and 2019 UK Enterprise Awards hosted by SME-News

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