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Techniques for dealing with difficult and challenging behaviour in the workplace

Dealing with Difficult and Challenging Behaviour

A half-day workshop for staff who may experience forms of challenging behaviour in service users

"I will now be able to look for the triggers that are causing the behaviour in customers."

Introduction
Dealing with difficult and challenging behaviour is something that affects many of us in our daily working lives. Whether we are trainers/educators, working with the young/elderly or customer facing, challenging behaviour - if not handled correctly - can have a negative affect on staff, families, friends and the reputation of the organisation. This interactive and informative workshop looks at the causes of challenging behaviour and identifies strategies that will help you break the cycle, enabling you to spend more time on your job and less time managing behaviour.

Aim
The aim of this course is to help you have a better understanding of challenging behaviour and to develop strategies to deal with it.

Objectives
At the end of the course you will be able to:

Understand challenging behaviour
Identify trigger points
Identify early warning signs
Effectively manage challenging behaviour

Content
Dealing with Challenging Behaviour consists of the following:

What is Challenging Behaviour?
The Behavioural Response Cycle
Categorising Types of Challenging Behaviour
The Impact of Challenging Behaviour
Potential Causes of Challenging Behaviour
Recognising Early Warning Signs
Responding to Challenging Behaviour
The Recovery Stage

Who the course is aimed at
Dealing with Challenging Behaviour has been designed for trainers and staff who might be faced with behaviour issues from service users. This includes the care industry, child care, mental health, retail, public service, tenant services, trainers, teachers and educators working with difficult learners, and most customer-facing staff. It serves as a refresher for experienced staff and a learning platform for staff who are new to the subject.

Duration
Half day

Certification
GBT Certificate of Attendance

Location
Delivered at your premises (delivery facilities can be provided at an additional cost)

Cost
from £350 per group

Download the PDF Information Sheet for this course

Contact us

 

We have 20 years experience in the training industry and deliver our courses throughout the United Kingdom.